RFM Analysis is a powerful tool for businesses seeking insights into customer behavior and segmenting them based on purchasing habits. By calculating RFM scores and creating segments, companies can identify valuable customer groups and target them with personalized sales and marketing campaigns. RFM Analysis is not limited to the retail industry or the marketing domain. It can be applied to most industries and functional domains that touch the customer, including pricing, supply chain, A/R, product management, and customer service. Additionally, RFM Analysis can benefit nonprofit organizations by understanding donor behavior to optimize fundraising initiatives.

In part 2 of our RFM Analysis article, we’ll dive deeper into how we can calculate RFM scores, visualize customer performance by RFM segment and discuss sales and marketing implications.