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Customer Retention & Lifecycle Analytics

Overview

Construct the "single source of truth" your business requires to scale.

We design robust data pipelines and intuitive executive dashboards that transform fragmented enterprise data into clear, actionable insights for your leadership team.

Customer Journey Analysis & Optimization

Customer Journey Analysis & Optimization maps every step of your customer’s lifecycle – from initial awareness and consideration through purchase and loyalty. By blending data from CRMs, web analytics, social media, and even offline touchpoints, we pinpoint how customers move (or falter) through your funnel. The goal is to highlight where engagement drops off and why, so we can refine each touchpoint to boost conversion, retention, and ultimately customer lifetime value.

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Automated Churn & Cross-Sell/Up-Sell Optimization

Automated Churn & Cross-Sell/Up-Sell Optimization uses AI-driven analytics to keep customers longer and increase their value. We build predictive models to flag when a customer shows signs of leaving, and to recommend personalized cross-sell or up-sell offers that they’re most likely to respond to. These recommendations and risk alerts are integrated directly into your CRM or sales dashboard, so your team can act on them in real time as part of their regular workflow.

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Browse Articles

Illustration of AI pricing tools with growth and financial icons.

Stop asking for an “AI Pricing Tool.”

For B2B firms in industries like wholesale, distribution, and manufacturing, the idea that AI in pricing is a magic black box can quickly become an investment sinkhole and a strategic dead end. Before thinking about AI, you must confront the two beasts that kill nearly every pricing initiative: Cross-Functional Chaos and The Profitability Mirage. Fancy algorithms do not drive pricing success—getting the basics right is.

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The Role of Pricing & RGM In Managing Customer Churn

B2B customer churn can silently cripple growth, but many companies overlook its impact and fail to predict it effectively. This blog reveals how embracing proactive, data-driven strategies, especially through Pricing & Revenue Growth Management (RGM), can transform your approach from reactive damage control to strategic, profitable retention. Discover how advanced analytics can help you identify churn risks, optimize pricing, and unlock hidden growth opportunities, safeguarding your P&L and empowering your sales teams.

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Why Your CPG Needs an Integrated Pricing & RGM Navigator (And Why It Beats Turnkey Solutions)

Mid-market CPGs are struggling to make profitable decisions due to data scattered across disparate internal and external systems. This fragmentation leads to significant margin erosion, reactive strategies, and a costly dependency on rigid, turnkey analytics solutions that fail to provide a complete picture. By embracing an integrated and owned Pricing & RGM Navigator, companies can unify their data, unlock predictive insights, and build true organizational capability. This empowers teams to move from reactive “fire drills” to a proactive, commanding position in the market.

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The Tariff Tightrope: Why Walmart’s Price Hikes Signal a Reality Check for American Consumers

Walmart’s recent announcement of price hikes due to tariffs serves as a stark reality check, confirming that American consumers will ultimately bear these costs. This isn’t just about Walmart; it signals a broader economic shift impacting shoppers and presenting significant challenges for CPG companies. This article delves into why these price increases are happening and outlines crucial strategies for CPGs to navigate this turbulent environment.

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The Sinking Feeling of Weak Pricing Power? BATNA is Your Anchor

That sinking feeling when sales asks for another discount or competitors drag you into a price war isn’t just anxiety; it’s often a sign of weak pricing power. This reactive negotiating, often driven by the lack of a quantified walk-away position, bleeds profits and erodes margins. Discover how defining your Best Alternative to a Negotiated Agreement (BATNA) can anchor your pricing, stop margin leakage, and empower you to secure better deals.

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An RGM Deep-Dive Into Spotify’s Latest Price Rise

Spotify recently implemented its second major round of price hikes in under two years, significantly increasing rates in Benelux countries and signaling further rises across Europe and Latin America.

This aggressive pricing strategy follows Spotify’s first full-year operating profit in 2024, indicating a strategic shift from subscriber growth to boosting ARPU and profitability. The company is employing a “ladder pricing” approach, testing price elasticity in smaller markets before wider rollouts to manage churn and investor expectations. However, this creates widening price gaps with competitors, forcing Spotify to increasingly rely on its unique value proposition and bundled offerings like the planned “Music Pro” add-on.

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